Effective date and modification
In providing our services, we process your personal data. In order to inform you how we handle your personal data, we have drawn up this privacy statement.
This privacy statement was last amended on 01-04-2020.
Genderness or her affiliated organizations may amend this privacy statement. New versions are always published on the website. We therefore advise you to consult this statement regularly so that you are kept informed of any changes.
Personal data is processed by:
Genderness, trading under the brandnames (and legal forms) Genderness, Gendertalent, Genderflex and Genderclinic and the Catharina Anastasia Foundation, registered with the Chamber of Commerce under respectively 72079754, 72416696, 72079770, 72079762 and 66336007. Hereafter called as Genderness and her affiliated organizations.
Based at Kaap Hoorndreef 34, 3563 AT in Utrecht, to be reached via firstname.lastname@example.org.
The data protection officer within Genderness is Bregtje Catharina, who can be reached at the general number of Genderness and her affiliated organizations and at email@example.com and +31 20 244 20 00.
When entering into an agreement, of Genderness and her affiliated organizations informs clients about the content of these privacy regulations. of Genderness and her affiliated organizations makes it easy to obtain a copy of the privacy regulations.
The use of personal data
Due to the nature of our services, we have certain information about you. These are, for example, the information you provide to us via the website, email, telephone and app. When processing your data, your interests come first. We always comply with the Data Protection Act. Genderwende complies with the obligation to report data leaks and informs the client of the reports to the Personal Data Authority (AP) and the way in which the client can take cognizance of these.
In this privacy statement we have listed how we handle your personal data. You can read which data we use how and what influence you have on it. This privacy statement applies to the information we process about you. We protect your privacy and personal information, as well as that of all our customers and all visitors to the websites and online systems available via genderness.*, genderclinic.* and gendertalent.*, with the greatest possible care. We will inform you about the content of these privacy regulations in every agreement we enter into with you, your organisation if applicable. You can find these regulations via our website(s).
Persons or organizations that cooperate with Genderness and/ or her affiliated organizations obtain personal data from you. In addition, we may obtain your personal data through third parties (such as municipalities, UWV, the company for which you work, medical centres or GGZ institutions) in the context of our services, only after formal consent from you.
Genderness and her affiliated organizations process the following categories of personal data:
Name and address details
Contact details, such as e-mail address and telephone numbers
Date and place of birth
Citizen service number, only if required by the organisation paying for the route
Passport photo, for profile on the website of staff members and ambassadors or for your individual C.V.
Data concerning your employment or employment history
Functional possibilities and load capacity
Data in a plan of action
(Internal) training and certification
Labor expert reports
Restrictions and impediments arising from medical process
Content of communication
Cookies are used on the website to improve online services. Cookies are used to process your IP address and the system information of your device. For more information about these cookies, please consult our cookie statement.
Some parts of our websites send a ‘cookie’ to your computer. This recognises your computer when you revisit this website. For more information about cookies, please visit www.cookiecentral.com. You can also choose to delete the cookies placed on your device. If you delete cookies, it is possible that you will not be able to use certain services (anymore).
Some cookies are necessary for genderness.com, gendertalent.com, genderflex.com, genderclinic.com to function better. For example, you do not have to provide certain information over and over again, such as your user name and preferences.
Improving website and services
Through our website, a cookie is placed by the U.S. company Google, as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. Google may provide this information to third parties if Google is legally obliged to do so, or if third parties process the information on Google’s behalf. We have no influence on this. We have not allowed Google to use the obtained analytics information for other Google services. The information that Google collects is anonymized as much as possible. Your IP address is explicitly not given. The information is transferred to and stored by Google on servers in the United States.
Our website includes buttons to promote (“like”) or share (“tweet”) web pages on social networks such as Facebook and Twitter. These buttons work through bits of code that come from these social networks themselves. Cookies are placed by means of this code. We have no influence on this. Read the privacy statement of the social networks (which may change regularly) to read what they do with your (personal) data that they process via these cookies. The information they collect is made anonymous as much as possible. The information may be transferred by the social networks and stored on servers in the United States.
Genderness and her affiliated organizations process these personal data for various purposes, such as:
Providing a good and efficient service;
Management of the contact and client database;
Performing administrative tasks, such as planning;
Offering customised assistance;
The reintegration or guidance of employees or benefit recipients in connection with illness or disability, the coming out of or career issues;
The provision of participation in events, education and training courses;
Improvement of services;
Reporting and analysis for accountability to clients and the improvement of services;
Invoicing and compensation payments;
Collecting funds and taking collection measures;
Compliance with legal obligations;
We want to be transparent about what data we use for what and when. In order to provide you with the best possible service, it is important that we have insight into which services you purchase from us. We link the information we have from you in order to be able to answer your questions, reports and complaints quickly and adequately.
When you register, we will ask you for additional personal information, such as your e-mail address, name, home or work address or a telephone number. When you actually sign up for services, we will ask for additional information, such as your bank account number, proof of identity number, profile or demographic and relevant health care information or reports from third parties.
In order to be able to meet our reporting and invoicing obligations towards clients, Genderness and her affiliated organizations draws up reports that include how many sessions and training sessions have been given to people, but does not include substantive discussion reports. Genderness and her affiliated organizations only provides these detailed reports to clients who are affiliated with you.
In order to be able to help you as much as possible, it may be relevant to have more insight into your medical data. For these more privacy-sensitive categories of data, we may only use these data for purposes other than those necessary for the execution of a contract or to comply with a legal obligation with your explicit consent. For example, you may use your background information to offer you a good coaching program. In these cases, we will always ask you for your prior consent before we use your details for this purpose. If you do not want your details to be used for this purpose, you can withhold your permission without this having consequences for the use of the service.
Insofar as data is provided for the purpose of policy or (scientific) research, this will only be done in such anonymised and aggregated form that it can in no way be traced back to an individual. We do this so that we can improve our assistance processes and so that we can provide feedback and advice to clients by means of anonymous reports on client satisfaction and the results of the processes. The aim of this processing is to make trans persons’ labour market position transparent, the underlying factors and thus to be able to make good interventions in our own services and in advice to, for example, municipalities, companies and governments in dealing with trans persons.
We process certain personal data in order to execute the agreement with you, or to be able to comply with a legal obligation, such as, for example, obligations based on social security law. We also find it important that our services are personal, transparent and secure. We are constantly improving and want to match your personal needs and interests as much as possible at the most relevant moment. This information may include tips on products you use, newsletters or interesting offers.
We also process personal data, because of Genderness and her affiliated organizations has legitimate interests. These legitimate interests are:
The protection of its financial interests;
The improvement of its services;
The security and management of its online systems and your access to them;
Giving you information for your relevant services;
If personal data is processed on the basis of consent, that consent will be requested separately.
Provision to third parties
As part of its services of Genderness and her affiliated organizations may exchange personal data. Genderness and her affiliated organizations may use the services of third parties for the aforementioned purposes, such as the IT suppliers of our website and our systems, testing agencies or freelancers. In this context, personal data is provided to these third parties. These third parties may only process your personal data for the aforementioned purposes. To this end, we have entered into processing agreements with all these parties.
Finally, your personal data can be provided to third parties when Genderness and her affiliated organizations has to comply with a legal obligation. Genderness and her affiliated organizations will not provide your data to third parties for commercial or charitable purposes.
Transfer of your data outside the EEA
Because we work with cloud products from Lastpass and Microsoft products (Dyanmics CE, Dynamics HR, Dynamics Business central & Office365. LinkedIn & Azure Active Directory), we have thoroughly investigated whether your data can be processed outside the EU. First of all, Microsoft complies with the EU-US Privacy Shield. This means that your privacy is guaranteed. However, we have also chosen the option to let Microsoft store your data in Europe. Without our consent, they are not entitled to store your data outside the EU zone. In case of support in case of problems with the functioning of Microsoft’s cloud services, we have chosen for two Dutch management services parties, as a result of which the data of you and our employees will not be accessible to people working or living outside the EU.
In addition, your data may be stored by third parties outside the EU because we use Google Analytics on our website, or through our social media such as LinkedIn or Facebook in the contact with you. These parties are “EU-US Privacy Shield” certified, so they will comply with the European privacy regulations.
Genderness and her affiliated organizations will not process your personal data any longer than necessary for the purposes stated in this privacy statement. This means that your personal data will be kept as long as they are necessary to achieve the purposes in question. Your details will only be stored digitally in an online file. This data will be stored for up to four calendar years after completion of the process.
However, certain data must be stored for a longer period of time because Genderness and her affiliated organizations has to comply with legal retention obligations, such as the 7-year fiscal retention obligation or the 15-year medical retention obligation because of the medical part in your reintegration file. After the retention periods have expired, your personal data will be removed or made anonymous. Anonymisation means that your personal data will be stripped of all possible identifying characteristics. What remains are statistical data that can no longer be linked to your person in any way. These statistical data are important to us because they enable us to gain insight into the use that is made of our services.
We believe it is important that your personal information is protected against loss or unauthorized access. Therefore Genderness and her affiliated organizations has taken appropriate security measures. We work with the cloud solutions of Microsoft. All these parties comply with the strictest standards frameworks such as ISO27001/ ISO27002 and ISO9001 and are audited on a regular basis. We have concluded processing agreements with all parties. Our systems are designed and used optimally by two Dutch parties who provide support. We will also subject our own processes and conduct external audits in the first half of 2018 (ISO9001/ customer satisfaction). Although we are not obliged to appoint a Data Protection Officer, we have decided to do so because your interests come first in our actions.
Genderness and her affiliated organizations informs all persons involved in the execution of assignments of Genderness and her affiliated organizations about these privacy regulations and the treatment of data. Genderness and her affiliated organizations ensures that these persons comply with the privacy aspects mentioned in these regulations.
Genderness and her affiliated organizations only saves the data in the relevant client file, which can be done in writing as well as digitally. Genderness and her affiliated organizations takes such measures that these data are only accessible to the employee(s) charged with carrying out the work. This means that only the support employee and care worker can process your general contact details. Medical data and interviews are only accessible to you and your care worker(s).
Genderness and her affiliated organizations takes care of appropriate technical and organizational measures to secure customer data against accidental or unlawful destruction, accidental loss, forgery, unauthorized distribution or access, or any other form of unlawful processing.
The employment contract that Genderness and her affiliated organizations concludes with its employees contains a confidentiality clause regarding confidential information. By signing this employment contract, the employee declares to comply with this confidentiality provision. In addition, all persons involved in the execution of assignments of Genderness and her affiliated organizations must comply with the laws and regulations as mentioned in Article A of these privacy regulations. If necessary, these persons shall sign a separate, dated confidentiality statement before commencing execution.
You have the right to access your personal data. This means that you can request what personal information about you has been registered and for what purposes that information will be used. After receiving your request, you will receive an overview of your personal data within 1 month. If this reveals inaccuracies, you can request to adjust, supplement, remove or block your data.
You can also request Genderness and her affiliated organizations to transfer your personal data or you can object to the processing of your personal data due to special personal circumstances.
Questions about this privacy statement or a request about the processing of your personal data can be sent to
+31 (0) 20 244 20 00,
Or to: firstname.lastname@example.org
In order to prevent abuse of these rights, we ask you to identify yourself when submitting your request by sending a copy of a valid identification document. Do not forget to make your BSN and your passport photo unreadable on the copy. You can, for example, use the ‘CopyID’ app for this.
You can object to the processing of your personal details by Genderness and her affiliated organizations if your personal details are used for purposes other than those necessary for the execution of a contract or to comply with a legal obligation. For example, you can object to the use of your personal data for analysis and marketing activities.
If you have a complaint about the processing of your personal data by Genderness and her affiliated organizations, please let us know. If you do not agree with us, you have the right to submit a complaint to the privacy supervisor, the Personal Data Authority. For this you can contact the Authority Personal Data.
This statement only concerns the processing of personal data on the websites and within the systems of Genderness and her affiliated organizations. Data processing by parties to which we refer falls outside the scope of this Privacy Statement.